Privacy Policy

Last updated: 10 November 2026

Who we are and how to contact us

AU Resort Wear at auresortwear.com is operated by ResortWear Ltd, registered in Australia. This policy explains personal-information handling when you browse the store, place an order, create an account or contact us. For a privacy enquiry, access request or complaint, email service@auresortwear.com.

Information involved in shopping and enquiries

When you order, the information you provide can include your name, email address, telephone number, billing and delivery addresses, purchased items and order notes. Order records include amounts, payment status, transaction references and delivery information. If you create an account, the store also holds your account and profile information. Please do not send card numbers, passwords or identity documents through a general enquiry or order-note field.

Messages sent to us include your contact details and the information you choose to provide. Website requests also involve technical information such as an IP address, browser details, requested pages and timestamps. Cookies and similar tools support shopping sessions, account access, consent preferences and the advertising and order-attribution functions described below.

Why information is used

Order and contact information is used to process purchases, arrange delivery, provide order updates, answer enquiries and handle returns or disputes. Transaction records also support accounting, fraud prevention, security and applicable record-keeping obligations. Advertising services and order attribution have separate measurement purposes described below; they are not the same as information needed to deliver an order.

Payments

The store’s confirmed payment methods include Square for cards, Afterpay and Google Pay. The information handled depends on the payment method you select and its checkout process.

• Square: processes card payments and associated transaction, billing, device and fraud-prevention information. See Square’s buyer privacy notice.
• Afterpay: handles information needed for an Afterpay purchase, including identity, contact, order, payment and eligibility information where applicable. Afterpay’s account, assessment and credit-reporting practices are governed by its own notices. See Afterpay’s Australian privacy policy.
• Google Pay: supports wallet payments and handles payment credentials or tokens and relevant transaction information through Google and the participating payment providers. See the Google Payments privacy notice and Google privacy policy.

The store receives information needed to identify an order, confirm payment and deal with refunds or payment disputes. Payment providers also handle information under their own policies. Do not assume that using a wallet makes a purchase anonymous.

Store operation, delivery and service providers

The website uses WordPress and WooCommerce to manage store content, customer accounts and orders. Using that software does not, by itself, mean all customer records are sent to WordPress.com or WooCommerce.com.

Order information is handled through the store’s hosting environment. Contact and address information needed for delivery is shared with the delivery or fulfilment services involved in your order. Customer-service email is handled through the business’s email service. The names and storage locations of these hosting, email and fulfilment providers remain to be confirmed; we do not claim that all records stay in Australia.

Information may also be disclosed where required by law or needed to deal with a legal claim. A complete provider and overseas-location inventory remains outstanding, as noted above.

Google advertising and order attribution

This website includes Google Ads and Google AdSense code. These services can receive page URLs, IP addresses, browser or device information, cookie identifiers and interaction or conversion information. Google may use that information to deliver and measure advertising, prevent abuse and, depending on the applicable settings and choices, personalise advertising.

The presence of the code does not mean a paid advertising campaign is running. Read how Google uses information from sites using its services. Google advertising preferences can be managed through My Ad Center.

WooCommerce order attribution is also present. It can associate an order with referral information, campaign parameters, landing pages and session information to help explain how a shopper reached the store. This is separate from card-payment processing. This policy does not describe the website as tracking-free.

Cookies and your choices

Shopping and account features use cookies or similar storage for functions such as remembering a basket or login. The website uses CookieYes to display cookie choices and manage consent preferences. CookieYes handles information relevant to those preferences; see its privacy policy.

You can use the cookie controls shown on the website and your browser’s settings to manage cookies. Blocking cookies may affect the basket, login or other store features. Google account advertising settings provide additional controls for Google’s services. The operation of every advertising tag before and after a cookie choice has not been independently audited; the presence of a banner is not a guarantee that every tag is correctly blocked.

Comments, profile images and embedded content

If you leave a public comment, the store collects the form information, comment text, IP address and browser user-agent information. Your approved comment and public display name can be visible to other visitors. Where automated spam checks are used, comment information may be checked by a spam-detection service. Akismet is installed on this site; its processing depends on the enabled configuration. See Automattic’s privacy policy.

If a Gravatar profile image is requested for a comment, a hash of the commenter’s email address may be sent to Gravatar and an approved comment can display that profile image. Gravatar is covered by Automattic’s privacy policy. Public comments should not contain private order or payment details.

Where a page embeds content from another website, that provider can receive information when the embedded content loads or is used, and its own cookies and privacy terms may apply. Following an external link takes you to a separate website.

Retention and security

Retention depends on the type of information and the purpose for which it is held. Order records may need to be retained for accounting, legal obligations and disputes even after an account is closed. Account information is held while the account remains in use or otherwise needs to be retained. Published comments can remain with the relevant article unless removed. A fixed store-wide retention period and the host’s backup-deletion schedule have not yet been verified.

No website or email system is risk-free. Use a unique password for your account, avoid sending sensitive information through ordinary messages and contact us if you suspect unauthorised activity. This policy does not make an unverified promise about encryption at rest, server location or a particular security certification.

Overseas handling

Payment and advertising providers may handle information outside Australia under their own policies. Their international processing is separate from the store’s hosting location. The store’s full list of processing countries and provider locations is still being confirmed. We cannot currently promise Australian-only storage or provide a complete list of overseas destinations.

Access, correction, deletion and complaints

Email service@auresortwear.com if you want to ask what personal information we hold, correct inaccurate details, request an available export or ask for deletion. We may need information to verify that a request relates to you. Deletion may be limited where records must be retained for legal, accounting, security or dispute purposes.

For a privacy complaint, describe your concern and how we can contact you. Do not include payment-card details. We will consider the complaint and contact you about the outcome or next steps. If it remains unresolved, the Office of the Australian Information Commissioner explains when it can consider a complaint. Rights and obligations depend on the law that applies, including whether the business is covered by the Privacy Act 1988 (Cth); this page does not claim that a coverage assessment has been completed.

Children and policy updates

We do not ask shoppers to submit children’s personal information through general enquiries. If you believe a child has supplied information that should not be held, contact us so we can review it. Payment services have their own age and eligibility requirements.

We will update this page as business practices or confirmed provider details change. The date above identifies the latest revision. Read our Terms and Conditions and Refund and Returns Policy for shopping and returns information.