Refund and Returns Policy

Last updated: 10 November 2026

Shopping with AU Resort Wear

AU Resort Wear is operated by ResortWear Ltd, an Australian business. This policy explains our voluntary change-of-mind returns and your separate rights if a product is faulty, unsafe or not as described. For help with a purchase, contact service@auresortwear.com with your order number or other proof of purchase.

Change-of-mind returns

If you change your mind, contact us to request a return within 14 days after payment. This window starts on the payment date, not the delivery date. Items must be returned in their original condition, unworn and unused.

You pay the return postage for a change-of-mind return. Email us before sending your parcel so we can provide the correct return address and instructions. Do not send goods to a manufacturer or to an address taken from an unrelated listing.

Once the item has been received and its condition checked, we will contact you about the return outcome. If a change-of-mind refund is approved, it will be made to the original payment method unless another method is agreed. Bank and payment-provider processing times can vary. Contact us if you need to follow up on a refund.

Faulty, damaged or incorrectly described goods

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The 14-day change-of-mind window and original-condition requirement do not limit these rights. Faulty goods do not have to be returned in their original packaging. Consumer guarantees also apply to sale items and, where applicable, second-hand goods, taking account of their age, price, condition and any faults disclosed before purchase.

Tell us what has happened and provide your order number or other proof of purchase. Photographs can help us understand visible damage, but we may need to assess the item. We will deal with the issue as the seller rather than require you to obtain a remedy from the manufacturer.

Postage for a faulty-product return

Contact us for return instructions. If we confirm a product has a problem covered by the consumer guarantees, we will reimburse reasonable return postage costs you have paid. Keep your postage receipt. The customer-paid postage rule for change-of-mind returns does not apply to these confirmed product problems.

Delivery questions and missing orders

Orders dispatch from Brisbane. Our stated delivery estimate is 2–6 days and shipping costs AUD 9. This is an estimate, not a guaranteed arrival date. If an order is late, missing or arrives damaged, contact service@auresortwear.com so we can investigate. Your rights under Australian Consumer Law continue to apply.

Contact and related information

Email service@auresortwear.com for return instructions, refund questions or delivery support. Read our Terms and Conditions and Privacy Policy for related information.